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R-ICT Resource Centre

People

In CSR terms, the question of People relates to fair and beneficial business practices toward staff and towards the local and wider community where a company conducts its business.

What are the effects of the business practices upon its staff? How can ICT companies enhance their CSR policies through better HR management, upgrading skills, promoting access to all and communicating about it? What kind of management and practices can help promote CSR within ICT companies and have a positive impact on the wider community?

The idea is to share processes and products that can help promote such practices within ICT companies taking into account a better work environment but also the supply chain, the user experience and the results it has on their business competitiveness and the impact it leads throughout the economy and society.

Click on the tag cloud to access to further information:

| Business Ethics | Code of conduct/guidelines/standard/certification | Human and Workers Rights | Policy/Strategy | ILO - Recent developments on Corporate Social Responsibility (CSR) in Information and Communications Technology (ICT) Hardware Manufacturing. MULTI Working Paper No.103

This paper examines corporate social responsibility in ICT manufacturing, in particular the extent to which brands work towards improving conditions of work in their supply chains, and how they go about doing this. The aim is to understand better some of the industry forces shaping choices brands and suppliers make concerning CSR, both at the company level and various industry initiatives. Corporate social responsibility (CSR) has been around for a long time in sectors suchas textiles and toys, but is relatively new to electronics. This paper examines corporate social responsibility in ICT manufacturing, in particular the extent to which brands work towards improving conditions of work in their supply chains, and how they go about doing this. The aim is to understand better some of the industry forces shaping choices brands and suppliers make concerning CSR, both at the company level and various industry initiatives. CSR issues are specific to each industry structure. Key factors include: the degree to which production is concentrated in relatively few suppliers; the power relationship between the brands and the suppliers, which is a function of, inter alia, how easily production can be moved between suppliers; and the level of commitment brands are willing to make to support suppliers in their efforts to upgrade labour practices. Not least, national legal frameworks of countries in which production is concentrated strongly influence whether internationally recognized fundamental principles and rights at work are realized in practice at the factory level.

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